FAQ

Frequently Asked Questions

How long does shipping take?

Orders are processed within 1 to 3 business days. Standard delivery usually takes 3 to 7 business days after dispatch.

How do I choose the right watch size?

Product pages list the case size and band type. For a metal bracelet, measure your wrist and allow a little room for movement; a jeweller can remove links if needed. If you are unsure, email [email protected] with the watch name and your wrist measurement.

Are the watches water resistant?

Water resistance varies by model and is stated on each product page. A rating such as 30M is intended for everyday splashes, not swimming or diving. Do not operate buttons or the crown underwater, and avoid hot water and steam.

Do the watches come with a battery?

Quartz and digital watches normally ship with a battery installed. Mechanical watches are powered by winding or movement and do not use a battery.

Can I return a watch?

Yes, within 30 days of delivery, provided it is unworn and in its original packaging. See our Refund Policy.

How do I track my order?

You will receive a dispatch email with tracking details. See Tracking Your Order for help.

How can I contact you?

Email ChargeCraft at [email protected] or use our Contact Us page.