Refund Policy

Refund Policy

If an order is not right, contact ChargeCraft within 30 days of delivery so we can help.

Return Eligibility

Returned watches must be unworn, unused and in their original packaging with tags, protective film, links and manuals included. Watches that have been worn, sized, altered or damaged after delivery may not be eligible for a refund. For hygiene reasons, we cannot accept watch bands that have been used.

How to Start a Return

Email [email protected] with your order number, the item and the reason for the return. We will confirm eligibility and provide return instructions before anything is shipped back.

Refunds

After the returned item is received and inspected, we issue the refund to the original payment method. Please allow up to 5 business days for the refund to be processed. Your bank or card issuer may need additional time to post the credit.

Return Shipping

Return shipping is the customer’s responsibility unless the item arrived damaged or incorrect. We recommend a tracked service, as we cannot refund items that are lost in transit back to us.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery and include photos of the watch and packaging. We will arrange a replacement or refund where appropriate.

Questions

See our Shipping Policy for delivery details or contact us with any return question.